At Zoom Zaar, customer satisfaction is our priority. If you are not completely happy with your purchase, you may be eligible for a refund under the terms below.
1. Refund Eligibility
Refunds are available if:
The product was damaged, defective, or incorrect when delivered.
You notify us within 7 days of receiving the order.
The item is unused, in its original condition, and packaging.
2. Non-Refundable Items
Certain items cannot be refunded, including:
Opened or used cosmetics and personal care products.
Intimate wear or undergarments (for hygiene reasons).
Refunds will be issued to the original payment method within 7–10 business days.
If you paid via Cash on Delivery, the refund will be processed via bank transfer or store credit.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
4. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us directly.
